Return and Sales Policy

New Tire Returns & Exchanges

New tires may be eligible for return or exchange only if they are unused, unmounted, and in original condition. This ensures the product can be safely resold and meets industry requirements.

Once tires have been installed or driven on, they are considered used and cannot be returned for a refund, though in some cases an exchange or solution may be offered if you are not satisfied. Many tire retailers follow this same guideline to maintain product safety and quality.

For eligible returns or exchanges, please bring:

Original receipt or proof of purchase
Tires in new, unused condition

Our team will review your request and work with you to find the best solution.

Deals Shop Sales Policy

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to situations involving product availability, pricing errors, description inaccuracies, order processing issues, or suspected fraudulent, unauthorized, or illegal transactions.

Discontinued and Aged Inventory Notice

Certain products offered for sale may be discontinued or aged inventory. These items are sold as-is and without any warranty, express or implied.

By purchasing these products, the customer acknowledges and accepts the following conditions:

No warranty is provided on discontinued or aged inventory tires.
All sales are final.
No returns, exchanges, or refunds will be accepted.
Customers are responsible for verifying that the product meets their needs before purchasing.

If you have any questions regarding a product’s age, condition, or specifications, please contact us prior to placing your order.

How Our Payment Process Works

Your personal and transaction data are used to fulfill your orders and provide customer support. We offer two distinct purchasing experiences:

Our Tire Connect platform helps customers search, select tires, request quotes and purchase online.
Our sale online store, powered by WooCommerce, allows customers to purchase tires that are immediately available in our warehouse for special prices.

Payments are processed securely using different systems depending on the purchasing method:

Tire Connect transactions are processed through 1st Mile, ensuring secure handling of payment information.
WooCommerce orders are processed using Stripe, a trusted payment processor that complies with industry standards to protect your payment data.

How Our Payment Process Works:

Tire Connect (Quote-Based Orders):

Customers search and select tires using Tire Connect.
They enter their contact and payment details.
Payments are securely processed via 1st Mile.
Sedam Tire receives the quote and proceeds with ordering and fulfillment.

Online Store (WooCommerce – In-Stock Tires & Wheels):

Customers browse and purchase tires and wheels available for immediate sale.
Orders are processed through WooCommerce.
Payments are securely completed via Stripe.
Sedam Tire prepares and fulfills the order directly from available inventory.

Cancellations and Refund

Before Shipment: Orders can be canceled before shipment. Cancellations are subject to a 10% fee of the total sales order.

Special Offer: Cancellation of special-order items is subject to a 25% cancellation fee. If the item has not been shipped within 10 days, the cancellation fee will be waived.

If a return or refund is approved:

Refunds are issued to the original payment method
Processing typically takes 5–10 business days, depending on your financial institution

Shipping, installation, or service charges may not be refundable once completed. For returns, cancellations, or any questions, please contact our customer care team at info@sedamtire.com

Damage Claims

Damaged Items: If your shipment arrives with damaged or incorrect items, contact customer care immediately. We will arrange for replacement or exchange. We will be responsible for return shipping charges.